Customer Experience Advisor

Customer Experience Advisor (6 month FTC) - 20 hours per week, 10:00-14:00, Cannock, WS11 8JP (Head Office). Salary: £13,248.95 plus Veolia benefits and pension. Duration: 6 months with possibility to extend or become permanent.

Benefits

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Access to resources to support your physical, mental and financial health
• One paid day leave each year to volunteer and support your community
• Ongoing training and development opportunities

Responsibilities

• Answer and record all inbound calls and emails, ensuring resolutions are arranged and communicated effectively
• Always put customers first and find personalised solutions to meet their needs
• Build strong relationships with both internal and external customers to deliver best service
• Continuously seek ways to improve the customer experience and resolve any challenges clients may face
• Keep up-to-date records and adhere to data protection regulations to ensure confidentiality
• Promote Veolia's products and services to customers
• Embrace a curious and proactive attitude to continuously develop knowledge and skills
• Collaborate with other teams to deliver timely resolutions for customers
• Bring your best self to work each day to achieve targeted growth and provide exceptional service

Qualifications & Skills

• Minimal customer service and administration experience or transferable skills from current/previous employment
• Proven ability to put the customer first, whether face to face or on phone
• Ability to truly listen to customers and understand their needs, ensuring effective communication
• Team player who thrives under pressure, with a flexible and can-do approach
• Strong planning and organisational skills to deliver excellent service
• Excellent interpersonal skills and attention to detail
• Proactive, adaptable, and willing to go the extra mile
• Commitment to personal and professional growth, exceeding expectations
• Open to a broad range of activities and able to adapt to changing business needs
• Good attention to detail, typing speed, friendly telephone manner
• Basic understanding of business finance and customer profitability
• Proficiency with Google Office Applications and ability to learn new systems quickly
• Initiative and genuine interest in going above and beyond for customers
• NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English

Equal Employment Opportunity

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.