Customer Experience / Warranty Administrator

Customer Experience / Warranty Administrator

Swift Group Limited - Hull

Commercial Services

Full time

Permanent

Swift Caravans is the UK's market-leading leisure vehicle manufacturer, recognised for innovation, quality, and outstanding customer service. With ambitious growth plans across touring caravans, motorhomes, and holiday homes, this is an exciting time to join our business.

Reporting to the Dealer Support Manager, you will play a key role within the Customer Experience team, supporting warranty administration and delivering excellent aftersales service to dealers, parks, and customers. This is a fast-paced, varied position requiring strong organisation, attention to detail, and the ability to manage a high-volume workload.

• Process warranty claims across all product lines
• Provide aftersales support to dealers, parks, and customers
• Respond to general customer enquiries in a professional and timely manner
• Monitor and update supplier referrals, escalating issues where necessaryProvide administrative support to approved repairers and dealer networks
• Manage administration of the My Swift Life portal, including second owner warranty activation
• Support the wider team, including covering colleagues during absence or holidays
• Contribute positively to team culture and collaboration
• Ensure compliance with company policies and health & safety requirements

We are looking for a proactive and reliable individual who thrives in a busy environment and can work both independently and as part of a team.

• Strong numerical and administrative skills
• Experience within a manufacturing or supply chain environment (desirable)
• Highly organised with the ability to prioritise workload effectively
• Excellent attention to detail
• Strong IT skills, including Microsoft Word and Excel
• Ability to remain calm under pressure with a flexible, positive approach
• Confident communicator with a team-focused mindset
• Ability to use initiative and solve problems independently

• Opportunity to join a well-established and growing UK market leader
• Supportive team environment
• A varied and engaging role within Customer Experience
• Career development opportunities within a dynamic organisation