Customer Excellence Manager

Customer Excellence Manager (Ref 2026-3)

Location: 2 Adelaide Street, Belfast, BT2 8PB

Reporting directly to the Head of Estates, the Customer Excellence Manager will lead the delivery of high-quality complaint management services across Housing Services and Asset Management, including Final Stage and Ombudsman complaints. The role also oversees the Corporate Complaints Management function and contributes to strategic service improvement initiatives.

The current salary for this post is £45,091 - £51,356 per annum. We also have an excellent pension scheme with an employer contribution of 19%.

All the information you need to apply is available in the Candidate Information Pack, which includes full details of the essential and desirable criteria.

This is available via clicking APPLY NOW

Applications will open on 15 January 2026 and the closing date for receipt of applications is 4:30pm on Thursday 29 January 2026.

The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.