Customer Engineer - Thermal

SUMMARY

Responsible for start ups, maintenance, and emergency repairs of Vertiv Benelux B.V. environmental products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

Full sponsorship and relocation is supported for this role. Must have FGAS qualification to be considered for this opportunity.

DUTIES & RESPONSIBILITES

Respond, in a professional manner, to all assigned service calls while on duty

Read, understand, and comply with all procedures outlined in the Field Procedure Manual

Perform all work in a safe manner, and in accordance with established company safety policy

Ensure spare parts are properly accounted for using established parts procedures

Assist in ensuring that the PM Completion rate is maintained at a min. 90% .

Assist Call control to schedule, plan and complete start ups using established work flow procedures

Keep Call Control informed of your schedule and the status of all open jobs

Maintain the accuracy of the customer listing by reporting errors with the Site Change Form

Close in WFS daily paperwork in a timely, accurate and complete manner + submit weekly paper work in the same manner.

Report sales or service leads to the proper department

Support company vision and management decision.

Use email and other office based programmes.

Ensure that all ISO 9001:2000 agreed processes are followed.

As a User, comply with the Company's ITC policy.

The employee ensure that any activity, task and responsibility required by role in terms of Export Compliance , Import Compliance , EU Arrivals and Despatching , as well as Supply Chain Security is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

QUALIFICATIONS

FGAS

City and Guilds in Refrigeration, Refrigerant Safe Handling & Air Conditioning OR BTEC

Computer Literate

Previous environmental service experience essential

Excellent customer service skills

Self starter, ability to effective plan , organise, and manage time effectively

Valid driving license

WORKING CONDITIONS:

A significant amount of after hours and weekend work, frequently scheduled with little notice

Travel + possible some works may require an element of over night stay (hotel)

Heavy lifting required ( 35 kg. )

Participate on the 24/7 on call rota.

May be required to travel abroad from time to time.

You will be supplied with a Company uniform, which must be warn at all times while working.

Product training is provided.

Company car/van

Pension scheme

Door to door travel paid

All tooling provided to include phone pager & lap top

The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.