Customer Contact Centre Lead - Forecasting, KPIs & On-Call

A customer service organization in Edinburgh is seeking a Customer Contact Centre Team Leader to manage the front-line team. The successful candidate will coordinate operations to meet service targets while driving performance through effective scheduling and analytics. Ideal candidates will have significant experience in contact centre management and a strong focus on customer service excellence. This permanent position offers competitive compensation and full-time hours with an on-call rota for additional earnings.