Customer Complaints Team Leader - Elevate Service Quality

Daniel Owen Ltd. is seeking a Customer Complaints Team Leader in Essex, office-based, permanent role. You will ensure contact centre operations deliver performance and a great customer experience across channels including phone, email, video, social and letters.

You will lead, coach and develop the team, monitor KPI performance, handle complaints, support process improvements, and contribute to targets such as turnover, absence and diversity, with a focus on right-first-time quality.