Customer Complaints Assistant

This Customer Complaints Assistant opportunity is built around providing administrative support for complaints, compensation claims and Housing Ombudsman investigations. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

What the work leans on

We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. This is an excellent opportunity for someone with strong administration skills who enjoys working in a customer-focused role.

Customer support involved

• Provide administrative support for complaints, compensation claims and Housing Ombudsman investigations.
• Maintaining accurate complaint records, case notes and documentation within the case management system.
• Supporting customer communication by sending acknowledgements, updates and requested information.

Customer service skills

• Good standard of education, including English and Maths, or equivalent relevant experience.
• Demonstrable experience in complaints administration or another regulated administrative environment.
• Proficiency in Microsoft Office applications.

Practical details

• Provide vital administrative support across our complaints service.
• Were looking for a Customer Complaints Assistant to join our Customer Engagement and Insight Team.
• Work closely with Customer Complaints Officers and the Customer Engagement & Insight Manager to maintain high standards of complaint handling and customer communication.
• Monitor deadlines and help identify themes and learning opportunities that improve services for our customers.

Job details

• Pay: £27,533
• Benefits mentioned: Pension, Holiday allowance