Customer Complaints & Outcomes Lead

The ReKruit is seeking a balanced and analytical complaints professional to oversee group-wide complaints across the full debt-advice journey in the UK. You will deliver fair outcomes, identify root causes, and translate customer insight into improvements that reduce recurrence and strengthen service quality.

You will investigate complaints impartially, liaise with operational teams and act as a point of contact for the Financial Ombudsman Service, ensuring timely, clear and compliant responses.