Customer Collaboration Specialist

Customer Collaboration Specialist page is loaded Customer Collaboration Specialistlocations: Birmingham, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-153632 Job Description Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers. How you will contribute You will: Be the single point of contact for your customer portfolio Develop a long-term relationship with a key customer account, serving as a trusted partner and proactively seeking opportunities for mutual growth. Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in CS&L and with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility More about this role Work schedule: hybrid model (3 days at the office, 2 days work from home)No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type RegularCustomer Collaboration (CLD)Customer Service & Logistics (blob:)0:00 / 0:21At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gumOur 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.Join us and Make It An Opportunity!