Customer Champion

We have an exciting opportunity for someone who is passionate about people and customer service! We're looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience! Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.

• Controlling all administrative activities across the store.
• Work together with your store team to "wow" our customers at every turn.
• Support Store colleagues to meet and greet customers as they enter the store.
• Provide top notch customer service, helping customers with their order completions, as well as post sales questions and (very rarely!) escalating the odd complaint.
• Keeping orders on track, regularly liaising with suppliers, fitters, and estimators.
• Oversee the diaries of our Home Consultants, Estimators and Fitting partners.
• Maintain control of company cash and daily banking.
• Liaising with customers to keep them updated on their order (with a bit of Tapi charm thrown in!).
• Undertake stock takes and audits on a weekly basis.
• Always be on the lookout for new ways to improve our store, our service, and better serve our customers.

• 25% colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme

You're super organised and love being at the core of business operations (in this case, our fantastic Tapi store operation!)

You're naturally efficient, confident and conscientious, always ensuring things run smoothly. You're passionate about what you do and go the extra mile to make the customer experience that bit better.

You're a speedy thinker who's nice to their core. A presentable, switched on, and honest person, who brings a little joy to every interaction. You sweat the small stuff and have a "no customer left behind" attitude (we have a 5 Trust Pilot rating to maintain)!

"Teamwork makes the dream work" is your mantra as you understand that working together equates to the best results for our customers and for Tapi. With strong communication skills, you can build long lasting relationships with your customers, making them always wanting to come back for more.

Your tech savvy and have great attention to detail, ensuring customer orders are processed accurately, thoroughly and efficiently.

We're super supportive - on the job training is provided.