Customer Case Investigation Lead & Quality

Howdens Joinery Co. is seeking a Customer Case Investigator Team Lead to oversee its investigation team at Howden Work Surfaces. This leadership role is vital for ensuring that complex customer cases are managed consistently and fairly. The role combines people management with quality assurance, requiring a confident leader who can balance operational needs with stakeholder engagement.

The ideal candidate will have experience in similar environments and demonstrate strong investigative skills, excellent communication, and the ability to drive process improvements. Benefits include a competitive salary, a pension plan, and ongoing development opportunities.