Customer Care Operations Leader

Persimmon Homes is seeking a Customer Care Office Manager in Norwich to lead the Customer Care department and deliver an outstanding customer experience. You will manage the team, set standards, and coach staff to ensure KPIs, NHBC satisfaction, and Persimmon Pledge adherence across the site.

A strong customer service background and solid communication are essential. The role requires collaboration with site teams and other departments to maintain smooth operations, drive quality customer