Customer Care Executive

Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday Friday based in the office and comes with a salary of up to £28,000 dependent on experience.

Customer Care Executive responsibilities

• Handle inbound sales & customer queries by phone and email
• Create accurate quotes & set up policies
• Process upgrades, amendments, payments, cancellations & refunds
• Work with underwriters to find the right solutions
• Build strong product knowledge and use internal systems confidently
• Meet daily targets and deliver great customer experiences

Customer Care Executive skills required

• Customer service experience
• Strong communication & sales confidence
• Ability to multitask in a fast paced environment
• Good Microsoft Office skills
• Positive attitude, great organisation & eagerness to learn
• Understanding of GDPR
• GCSE-level education (or equivalent)

Additional information

• Competitive salary + performance bonuses
• Company pension
• 20 days holiday + bank holidays + your birthday off (29 total)
• Monday-Friday hours, no weekends
• Casual dress code
• Bi-annual team socials