Customer Care Excellence Lead - Omni-Channel Experience

Orbit Group in Coventry is seeking a Customer Care Service Excellence Manager to lead a team of Service Excellence Team Leads and shape a high-performing, omni-channel customer experience. You will drive consistency, coach managers, and partner with cross-functional stakeholders to deliver initiatives that elevate the customer journey.

You will champion innovation, data-driven decisions and ensure our touchpoints reflect Orbit's values, keeping customers heard, supported and valued as we work to