Customer Care Coordinator £34,000 - £38,000 Moor Road, Leeds, LS10 2DD 2+ Years Application clo ...

We are seeking a CustomerCare Coordinator to join our Leeds-based Customer Care team.

This role exists to ensure the reliable performance of customer equipment across the UK and Europe by coordinating service engineers, managing breakdown response and safeguarding service delivery. You will play a critical role in protecting customer uptime, maintaining service standards and ensuring accurate commercial recovery.

This opportunity would suit an experienced service coordinator or customer support professional, ideally from a technical or engineering environment, who thrives in a fast-paced, reactive setting and enjoys balancing operational planning with customer communication.

• Planning and coordinating scheduled service visits in line with customer service agreements.
• Responding to breakdowns and organising engineer support to minimise downtime.
• Allocating regional Service Engineers and subcontractors effectively.
• Managing service parts, consumables and purchase orders.
• Generating repair quotations and securing customer approvals.
• Maintaining accurate planning, costing and ticketing records (CRM/ERP systems).
• Reviewing service reports and ensuring follow-up actions are completed.
• Approving timesheets and expenses in line with company policy.
• Building strong relationships with engineers, technical teams, suppliers and customers.
• Contributing to continuous improvement within Customer Care.

• Experience in a service coordination, customer support or operational planning role.
• Strong organisational skills with the ability to prioritise effectively.
• Confident communication skills with a professional, customer-focused approach.
• Experience using Microsoft Office and business systems (CRM/ERP).
• GCSE English and Maths (or equivalent).
• Full UK driving licence.
• Experience within a technical, engineering or manufacturing environment.
• Experience coordinating field-based engineers.
• Understanding of job costing and commercial processes.
• Experience working in regulated or safety-critical environments.

Facultative Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide.

Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.

• Health Shield Cash Back Plan
• Enhanced Pension
• Company Sick Pay

Stage One: A Teams interview where we will explore your experience in customer support, coordination and planning, and understand how you manage priorities in a fast-paced environment. This will also give you the opportunity to ask any initial questions about the role and the business.

Stage Two: A face to face interview at our Leeds site, allowing for a more in depth discussion about the role, systems and service environment. You will also have the opportunity to meet members of the Customer Care team and gain insight into how we operate.

We aim to keep the process clear, professional and respectful of your time, while ensuring we gain a thorough understanding of your experience and suitability for the role.