Customer Care Coordinator

Reference: EH- 25
Posted: May 12, 2026

Location: Office-Based
Salary: Competitive + Benefits

We are working with a highly regarded UK housebuilder known for delivering quality homes and creating sustainable communities across the country. Due to continued growth, they are looking to appoint a Customer Care Coordinator to join their established customer service team.

This is an excellent opportunity to join a business with a strong reputation for customer satisfaction, employee development, and long-term career progression.

The Role

As Customer Care Coordinator, you will play a key role in delivering an exceptional aftercare experience to homeowners. Acting as the first point of contact for customers, you will coordinate remedial works, liaise with subcontractors, and ensure all issues are resolved efficiently and professionally.

Key Responsibilities

• Managing customer queries via phone and email
• Coordinating maintenance and remedial appointments
• Liaising with site teams, contractors, and suppliers
• Updating internal systems and maintaining accurate records
• Monitoring outstanding works to ensure timely completion
• Delivering high levels of customer service throughout the customer journey
• Supporting the wider customer care team with administrative duties

About You

• Previous experience within customer service, scheduling, or coordination
• Experience within housebuilding, construction, property, or maintenance is desirable
• Strong communication and organisational skills
• Ability to manage multiple tasks in a fast-paced environment
• Confident using Microsoft Office and internal systems
• Professional, proactive, and customer-focused approach

What's on Offer

• Competitive salary and benefits package
• Opportunity to work for a respected and growing residential developer
• Supportive team environment
• Career development and progression opportunities
• A business committed to quality, innovation, and customer satisfaction

If you are an organised and customer-focused professional looking to join a leading residential developer, we would love to hear from you.