Customer Care Champion - Nights

Job Overview

Otis is recruiting a Customer Care Champion for the Night shift within the Otisline Contact Centre Team, based in Leicester.

Hours: 10pm to 8am for 5 consecutive nights, followed by 4 nights off.

Location: Grove Park, Leicester, United Kingdom.

Responsibilities

• Manage inbound and outbound calls from technicians, service delivery managers, and customers.
• Dispatch work orders created by telephone or email within the agreed process and timeframe.
• Ensure all relevant job and customer information is captured and updated in CRM.
• Follow required procedures when answering all alarm calls.
• Manage the OtisLine email inbox, identifying and completing the correct action required from the email.
• Log insurance inspectors reports on CRM.

Qualifications

• Passionate about excellent customer service.
• Excellent written and verbal communication skills.
• Team player capable of working under pressure to deliver business commitments.

Benefits

Intensive training in technology, processes, and soft skills. Opportunities for career growth within Otis.

EEO Statement

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class in accordance with applicable law.

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