Customer Care Agent - Restricted Mobility

Passenger Service Agent - Restricted Mobility - Edinburgh Airport - STARTING 28TH JULY

Shifts: 4 ON 2 OFF DAYS 03:00AM - 23:00PM. DAY RATE PAY: £12.95

Shifts: 4 ON 4 OFF NIGHTS 20:00PM - 08:00AM. NIGHT SHIFT PAY: £13.45

Sorry we cannot accept students for this role.

Responsibilities:

• Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
• Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check In, airport security and pre boarding aircraft.
• In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted promptly.
• Any additional reasonable duties, as assigned by operational management.

To be successful in the role, you will need:

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.