Customer Care Advisor (Alloga)

Location: South Normanton, Derbyshire
Salary: £28,500 per annum
Hours: 40 hours per week, Monday-Friday (rotating shifts between 8:30am-5:30pm)

About the role

We're looking for a Customer Care Advisor to join our friendly and experienced team at Alloga UK, part of Cencora. This role sits at the heart of our operation, supporting healthcare customers and partners by making sure orders are processed accurately and queries are resolved smoothly.

If you enjoy helping people, staying organised, and being part of a team that plays a real role in supporting UK healthcare, this could be a great fit.

What you'll be doing

• Handling customer queries via phone and email, providing clear, professional support
• Processing customer orders accurately and within agreed timescales
• Working closely with warehouse, finance and internal teams to resolve issues
• Managing inboxes and keeping customers updated on order progress
• Producing routine reports and supporting customer account activity

Training will be provided; you'll be supported by experienced colleagues and team leaders.

What we're looking for

• Previous experience in customer service, admin or order processing (preferred, not essential)
• Confident communication skills, both written and over the phone
• Good attention to detail and basic numeracy skills
• Comfortable using computer systems and email
• Able to prioritise tasks and stay organised in a busy environment
• A positive, team focused approach

What you'll get in return

• Competitive salary of £28,500
• Monday-Friday working pattern - no weekends
• Full training and ongoing support
• Opportunities to develop and progress within a growing healthcare business
• The chance to work for a company that plays a vital role in improving patient outcomes across the UK

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request by request basis. Messages and emails regarding anything other than accommodations requests will not be returned