Customer Care Advisor

At Fischer, we're passionate about providing our customers with reliable heating solutions and a great customer experience. We're looking for a friendly, confident and customer-focused Customer Care Advisor to join our team.

This is a varied role where no two days are quite the same. You'll be speaking to customers, responding to emails, resolving complaints, following up on enquiries and helping customers find the right Fischer products and services.

The Role

As a Customer Care Advisor, you will be responsible for:

• Handling inbound and outbound customer calls.
• Responding to customer emails and enquiries.
• Managing and resolving customer complaints professionally.
• Following up with customers to ensure issues are resolved.
• Providing clear and accurate information about our products and services.
  
• Updating customer records and keeping systems accurate.
• Liaising with other departments, installers and engineers to resolve customer queries.
• Ensuring every customer receives a friendly, professional and helpful experience.

What We're Looking For

We're looking for someone who is:

• Friendly, confident and approachable.
• A strong communicator, both verbally and in writing.
• Comfortable speaking to customers on the phone.
• Patient and empathetic, particularly when dealing with complaints.
• Confident handling challenging conversations and finding solutions.
• Organised and reliable, with good attention to detail.
• Comfortable working in a fast pacedenvironment.
  
• A positive team player who is willing to support colleagues.
• Comfortable using computers, email and customer management systems.
• Someone who takes ownership and follows issues through to resolution.

Experience

Previous experience in customer service, contact centres, complaints handling would be an advantage.

However, we're also interested in people with the right attitude, communication skills and willingness to learn. Full training on our products, systems and processes will be provided.

What We Offer

• 28 days annual leave, including bank holidays.
• Monday-Friday working hours: 9:00am-5:00pm.
• Only 1-2 Saturday mornings per month on a rota.
• Saturday hours are paid in addition to your salary.
• Saturday hours: 9:00am-1:00pm.
• Casual office dress code.
• Office based in Acton.
• Full training and ongoing support.
• A varied role with opportunities to develop your customer service skills.

The Person We're Looking For

Most importantly, we want someone who genuinely cares about customers.

You should be confident picking up the phone, comfortable dealing with difficult situations and able to remain professional when things don't go to plan.

If you're positive, hardworking, reliable and enjoy helping people, we'd love to hear from you.

Salary: £24,000 per annum
Location: Acton Central, London
Hours: Monday-Friday, 9am-5pm + 1-2 Saturday mornings per month on a rota
Saturday: 9am-1pm, paid in addition to salary
Annual Leave: 28 days including bank holidays
Dress Code: Casual