Customer Care Advisor

Customer Care Advisor Customer Care AdvisorFull TimeWrexham, UK Competitive Salary A bit about Net World SportsJoin Net World Sports on our mission to become the world's leading sports equipment retailer. Nothing excites us more than finding hungry, talented individuals and unleashing them in a team capable of achieving incredible things.Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they've had with us.The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.If you are hardworking, confident, thrive of challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you! WHAT YOU'LL DO: Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner. Respond to queries across all of product ranges and brands Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems Seek to resolve all issues efficiently on a first-time basis, being and active listener who can gather important information quickly in difficult circumstances Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family Build relationships with customers and going the extra mile - review orders, take payments, arrange shipping and offering advice on different products Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services Carry out administrative duties, including courier shipment preparation and processing. WHAT YOU'LL BRING: We are all about attitude at Net World Sports! You'll need to be professional charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers Good communication skills - written and verbal, and a high attention to detail Adaptable - ability to thrive in a fast-paced, changeable environment Proficient in MS Word, MS Excel and Outlook SHIFT PATTERN: Monday - Friday (9:00AM - 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance CONTACT: Gareth Davies (Recruitment Specialist)