Customer Care Administrator

Customer Safety Administrator

Location: Bracknell

Salary: £27,855 per annum

Hours: Monday to Friday, full-time hours

Are you an organised and proactive administrator looking for a role where your work directly supports customer and building safety?

We are currently recruiting for a Customer Safety Administrator to join an established organisation in Bracknell. This is a varied administrative role supporting important safety programmes across areas including fire safety, asbestos, lifting and water safety.

You'll play a key role in coordinating appointments, managing customer and colleague enquiries, maintaining accurate records and supporting the delivery of essential safety programmes.

The Role

As a Customer Safety Administrator, your responsibilities will include:

• Coordinating access appointments for customer safety programmes and risk assessments.
• Managing and prioritising enquiries from customers and colleagues via email, telephone and internal systems.
• Reviewing digital workstreams and identifying and escalating priorities to the wider Customer Safety team.
• Supporting annual programmes of work and recommendations arising from risk assessments.
• Allocating work, raising jobs and purchase orders, and liaising with internal and external customers.
• Producing regular reports and KPI information to support assurance and delivery.
• Collecting, inputting and maintaining accurate information across management systems.
• Working closely with teams and stakeholders to ensure information and actions are completed accurately and on time.
• Supporting mandatory and best-practice compliance requirements.
• Promoting the importance of customer and building safety across the organisation and through customer campaigns.
• Providing general administrative support as required.

About You

We're looking for someone with a strong administrative background who is confident managing a varied workload and working to deadlines.

You'll ideally have:

• Strong IT skills and practical experience using Microsoft applications.
• Excellent communication and interpersonal skills.
• A proactive, enthusiastic and self-motivated approach.
• The ability to work independently while also being a strong team player.
• Excellent organisation skills and the ability to prioritise effectively under pressure.
• Strong troubleshooting and problem-solving abilities.The confidence to communicate with a range of internal and external stakeholders.
• Experience working in a fast-paced or changing environment.

An understanding of Landlord Health & Safety requirements would be desirable, although not essential.

What's on Offer?

• £27,855 per annum
• Permanent position
• Monday to Friday working hours
• Bracknell-based location
• Opportunity to develop your career within an established organisation
• A varied role with the opportunity to make a genuine contribution to customer and building safety

If you're an experienced administrator who takes pride in delivering a high-quality service and enjoys a role with responsibility and variety, we'd love to hear from you.