Customer Care Administrator

Reference: MDAV-60
Posted: March 19, 2026

A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Kent, is seeking a Customer Care Administrator to join their team on a temporary basis.

Key Responsibilities

• Managing customer enquiries via phone, email, and face-to-face interactions
• Logging defects accurately and assigning jobs to engineers or specialist subcontractors
• Monitoring and maintaining the central customer service email inbox
• Updating and maintaining the company CRM system with customer communications and job progress
• Scheduling and coordinating appointments with engineers and subcontractors
• Tracking ongoing works and ensuring timely completion
• Closing completed jobs and ensuring all documentation is up to date
• Processing purchase orders and related invoices
• Supporting the Customer Care team with general administrative duties
• Ensuring service standards are maintained in line with NHBC guidelines and customer expectations

Candidate Requirements

• Previous experience in an administrative or customer service role, ideally within the house building or construction sector
• Knowledge of new build homes and NHBC standards (desirable)
• Strong organisational and administrative skills with excellent attention to detail
• Confident communication skills, both written and verbal
• Proficient in Microsoft Office and CRM systems
• A proactive, customer-focused approach with the ability to work both independently and as part of a team

Benefits Package

• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

How to Apply

Candidates interested in this Customer Care Administrator role in Kent are encouraged to apply below. For further information, they may contact Max Davies at the Fawkes & Reece London office.