Customer Care Admin

Reference: MDAV-93
Posted: March 4, 2026

A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Surrey, is seeking a Customer Care Administrator to join their team on a temporary basis.

Key Responsibilities:

• Managing customer enquiries via phone, email, and face-to-face interactions
• Logging defects accurately and assigning jobs to engineers or specialist subcontractors
• Monitoring and maintaining the central customer service email inbox
• Updating and maintaining the company CRM system with customer communications and job progress
• Scheduling and coordinating appointments with engineers and subcontractors
• Tracking ongoing works and ensuring timely completion
• Closing completed jobs and ensuring all documentation is up to date
• Processing purchase orders and related invoices
• Supporting the Customer Care team with general administrative duties
• Ensuring service standards are maintained in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in an administrative or customer service role, ideally within the house building or construction sector
• Knowledge of new build homes and NHBC standards (desirable)
• Strong organisational and administrative skills with excellent attention to detail
• Confident communication skills, both written and verbal
• Proficient in Microsoft Office and CRM systems
• A proactive, customer-focused approach with the ability to work both independently and as part of a team

Benefits Package:

• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

How to Apply:

Candidates interested in this Customer Care Administrator role in Surrey are encouraged to apply below. For further information, they may contact Max Davies at the Fawkes & Reece London office.