Customer Care Account Manager - English speaker

# Customer Care Account Manager - English speaker Onepilot is hiring! Job Description Missions Agents Management + Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average) + Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets + Training of new Onepilot agents + Structure, organize and retain the agents team Client Performance + Build and maintain strong relationships with your portfolio of clients + Deliver best-in-class quality reporting all the data needed + Optimize processes to improve efficiency + Identify and capitalize on upselling or cross-selling opportunities + Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management) + Challenge and refine internal processes + Onboarding of new clients with the support of your Account Director Conditions & Benefits Start as soon as possible Attractive package with equity Possibility of very fast professional evolution Flexible remote policy Regular team events (all-hands, offsite ) Preferred Experience Experience in customer support or operational roles Data-driven mindset with a passion for achieving goals and tackling new challenges Strong team player and confirmed problem solver Willingness to get hands-on when required Fluent English required (Written & spoken) and a second language is a plus What we offer A pivote role in our UK team Competitive salary Equity package Flexible remote policy (hybrid, not fully remote) 30 days holiday + private health cover MacBook, Wework access, annual team offsites1. Introductory call with a People & Culture team member to present the role and answer your questions.2. Second interview with Callum, Senior Account Director. You will have to prepare a business case for this interview.3. Final interview with Lucas our COO and one other team member Additional Information Contract Type: Full-Time Location: London Experience: > 2 years Occasional remote authorized