Customer Care / Vehicle Service Technician

Customer Care / Vehicle Service Technician (Field Based Role)

Customer Care / Vehicle Service Technician - Mobility Solutions

Travel to Bromborough regularly

Field & Bromborough Workshop Based

Full-Time

Competitive Salary, Bonus & Benefits

This is a full-time position, working five days per week, Monday to Friday.

Are you a skilled technician with a passion for helping people stay mobile and independent? We're looking for a Customer Care / Vehicle Service Technician to join our team, carrying out servicing, maintenance, and minor repairs on mobility vehicles to ensure they remain safe, reliable, and road-ready.

This is a field based role, carrying out work at customer locations across the UK, the role will also require regular travel to our Bromborough site.

About the role

What you'll do:

• Carry out home visits and in-workshop assessments to keep vehicles in top condition

• Perform service checks, repairs, and post-repair road tests

• Support customers with practical, technical, and operational advice

• Maintain accurate records, job cards, and compliance with health, safety, and ISO standards

• Work efficiently, minimising waste and ensuring clear communication with both customers and management

What we're looking for:

• Hands-on knowledge of vehicle repair processes across electrical, mechanical and hydraulic systems

• A full UK driving licence (essential, due to travel requirements)

• Strong attention to detail, problem-solving skills, and a customer-first mindset

• Ability to work independently and take accountability in a fast-paced environment

• Previous experience in vehicle repair, mobility solutions, or adaptive vehicles is a plus

Why join us?

You'll play a vital role in supporting customers' independence, working in a collaborative team that values quality, safety and customer satisfaction. We offer competitive pay and a bonus structure, ongoing training and opportunities to develop your career in a growing, purpose-driven sector.

TBC Ltd is an equal opportunities employer.

The company reserves the right to expand the short listing criteria to facilitate the short listing process

About the company

We design, build and deliver with intelligence, empathy & care.

Required Criteria

• Practical knowledge of vehicle repair processes
• Familiarity with various vehicle systems including electrical, mechanical, and hydraulic components.
• Previous customer service experience may be regarded favourably, emphasising the ability to resolve issues and enhance customer satisfaction.
• A full, valid driving license is essential due to the need for travel to customer
• Right to Work in the UK

Desired Criteria

• Prior experience working with vehicle repairs or conversions
• Experience with adaptive vehicles or mobility solutions
• Certifications from recognised automotive training programs (e.g., NVQ, IMI awards)

Skills you'll need

• Planning & Scheduling
• Reporting & Communication
• Ability to Identify and Anticipate needs
• IT skills
• Teamwork
• Van Driving
• Mechanical Vehicular Repairs