Customer Care - St. Andrews Quay

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Overview

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Responsibilities

• Make children feel welcome.
• Hand out balloons.
• Organise special events.
• Look after customers' specific needs.
• Keep high standards of cleanliness in the dining area and toilets.
• Help create a warm and welcoming atmosphere.
• Establish and maintain positive communication with customers at all times.
• Keep the manager informed about customer satisfaction.

Qualifications

• Friendly, welcoming, courteous and helpful behaviour.
• Effective communication skills such as attentive listening, face to face verbal communication and eye contact.
• Ability to maintain high energy levels whilst working efficiently and productively.
• Genuine smile and ability to connect with customers.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• and much more