Customer Assistant

Role: Customer Assistant Foods - Franchise

Hours: Full-Time/Part-Time Permanent

Location: Borough of Kingston/Sutton

Company: Iceking

Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Customer Assistants to join our Food team. Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors. As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.

M&S is changing, and it's changing fast! As part of their and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Customer Assistants to join the Iceking M&S team. M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love. Iceking are excited and proud to be part of that transformational journey.

Join us as Customer Assistants in one of our stores and opportunities will present themselves. Whether you're thinking of your future or simply looking for experience in a revolutionary food retail business.

About the role

The customer experience in store is changing, which means you'll need to bring an upbeat confidence and passion that shines through every hour of every day. And you'll also need a digital mindset, because all sorts of new technologies are being introduced to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you'll get the recognition you deserve as a true customer favourite - who's living and breathing the new and improved journey.

You already know M&S for product innovation and uncompromising quality, but together we need to keep on surprising customers with all the ways you can help them. So, when it comes to questions on anything in-store, you'll really know your stuff. And if customers are not quite sure what they're after, you'll impress with your attention and ability to tell them why they need a certain product in their life. You'll have a bright energy that customers can't help but respond to, always gearing towards making welcome recommendations and improving sales. There are lots of ways you can discover your potential. You just have to put your all into every moment, for every customer.

Key Accountabilities

• Serve our customers efficiently and brilliantly well - on the shop floor and at service points

• Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy

• Skilled to utilise all digital tools and communication channels to do the job

• Share customer and colleague feedback to help us do things better

• Share knowledge and experience with colleagues to support others in building skill and confidence

• Own their own learning & development and proactively access digital learning solutions

• Know the daily sales targets, priorities, promotions & selling opportunities

• Have excellent product knowledge to sell and recommend our products and services

• Proactively engage with customers to understand their needs and make recommendations

• Understand the store priorities and