Customer Assistant - Cafe - Stratford Upon Avon

Working Pattern

Sunday 11:00 - 15:00
Tuesday 10:00 - 14:00
Wednesday 11:00 - 15:00
Friday 09:00 - 13:00

Week 2

Monday 10:00 - 14:00
Tuesday 09:00 - 13:00
Thursday 11:00 - 15:00
Saturday 12:00 - 16:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands on, high pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five star service.
• Teamwork matters. You'll support colleagues and contribute to a high performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.