Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift What you'll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Running full store operation on your own overnight, responsible for the shift and safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning to prepare for customers.
• Managing people: performance, capability, disciplinaries, scheduling and pay accuracy.

Full time hours over 4 nights plus a £4,500 premium on top of the base salary. Nightshifts run from 22:00 to 08:00.

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to physical and mental demands.
• Previous line management responsibilities in a fast paced operational environment.
• Resilience to mental and physical demands of night work.
• Excellent customer service and ability to coach a team to do the same.
• Experience delivering and monitoring KPI's or other performance indicators.
• Skill in managing disciplinaries, performance issues, or other employee relations issues.
• Capability to lead operations alone in the absence of senior management.
• Commitment to inclusivity.
• Track record of delivering customer service and coaching colleagues.
• Experience leading a team in a fast paced, customer facing environment.
• Operational leadership skills - taking responsibility for store operations in the absence of senior managers.
• Success at meeting or exceeding KPIs - sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee relations, including performance and absence management.
• Desirable: Night shift experience in a high volume, operational environment and ability to create a safe, supportive atmosphere.

Benefits

• Discount card - 10% discount after four weeks (15% discount at Sainsbury's every Friday and Saturday).
• An annual bonus scheme based on performance.
• Free food and hot drinks for colleagues.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - match 4 7.5% of contributions.
• Sainsbury's share scheme.
• Wellbeing support - emotional support, counselling, legal and financial advice.
• Colleague networks.
• Cycle to Work scheme.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Reasonable adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.