Customer & Operations Support (Part Time)

Customer & Operations Support (Part Time)

Job Description - Part-Time Customer & Operations Support

Job Title: Customer & Operations Support

Location: York Eco Business Centre, York

Hours: 10:00 - 16:00, Tuesday - Thursday (18 hours total)

About Us

The Orthotic Works has been helping people improve their mobility and wellbeing in the UK since 2003. We use digital gait analysis and proprietary technology to create custom-made orthotics that realign the biomechanics of the body. Based in York, we also attend major events and shows across the UK.

We're looking for a friendly, organised, and proactive individual to support our customer service, order management, and event administration functions. This is an exciting opportunity to join a small but dedicated team where no two days are the same.

Key Responsibilities

• Customer Service (virtual only - phone/email): Answer incoming calls and handle customer enquiries
• Customer Service (virtual only - phone/email): Manage appointment bookings and maintain calendars
• Customer Service (virtual only - phone/email): Provide clear information about our services, products, and guarantees
• Customer Service (virtual only - phone/email): Assist customers with adjustments, additional orders, and aftercare
• Order Processing & Support: Help process and track customer orders through our system
• Order Processing & Support: Assist the technical team with preparing and laying out orders for production
• Order Processing & Support: Pack and ship completed orders to customers
• Administration & Events: Handle email correspondence with customers and event organisers
• Administration & Events: Manage event-related documentation and communications
• Administration & Events: Support the smooth running of our event participation

Skills & Experience

• Strong communication skills, both on the phone and by email
• Highly organised with good attention to detail
• Confident using computers and learning new systems (Training provided)
• A friendly, professional, and customer-focused approach
• Previous administrative or customer service experience is desirable
• £12.50-£13.50 per hour, depending on experience
• Friendly, supportive small-team environment

Working Pattern

• Part-time: 3 days per week. Tuesday - Thursday (10:00 - 16:00)
• Flexibility may occasionally be required around events