Customer Advocacy Architect - CX Strategy Lead

Barclays Bank UK PLC is seeking an Advocacy Creation CX Manager in London or Manchester to define and own our customer advocacy strategy, shaping what advocacy means for our customers and how we build loyalty and improve experiences.

You will work with Marketing, Digital, Operations, Segments and Propositions to embed the strategy across the business, turning insights into measurable outcomes with a strong focus on NPS and customer voice.