Customer Advisor Trainer

Customer Service Advisor Trainer

Salary: £14.60 per hour

Location: Manchester

Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees.

What you'll do

• Schedule training across the service desk
• Update the Client training database
• Identification and analysis of training courses required with steer from the Line Manger
• Delivering and facilitating training courses to new starters
• Ensure new starters readiness to go live in line with Client requirements
• Co-ordinate course attendance
• Identify and communicate any areas of improvement
• Ensure quality of new and existing user documentation and training materials
• Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders

What you'll bring

• Previous experience in a Service Desk/ Training role
• Excellent written and verbal communication skills
• Good MS Office skills
• Organised, self-motivated, creative thinker, team player
• Ability to work independently without close supervision

If you're looking for a fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.

Interested? Apply today!