Customer Advisor (South inner M25)

Manufacturer owned dealership opportunity.

We are looking for an experienced automotive Customer Advisor.

Equal Employment Opportunity: Stellantis is proud to be an equal opportunity employer and is committed to equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Defence Employer Recognition Scheme (ERS) Gold Award acknowledges organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you require any reasonable adjustments for any part of the recruitment process.

Benefits:

• Company Car Scheme: up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover.
• Company Discounts: exclusive discounts on new cars and aftersales services including MOT, body shop, parts, services, and tyres.
• Pension: up to 7% employer pension contribution.
• Annual Holiday: 22 days of annual leave increasing to 26 with continued service, plus bank holidays.
• Reward Gateway: access to a discount portal with over 500 deals.
• Family-Friendly Policies: enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: counselling and digital resources for wellbeing.
• Occupational Health: commitment to physical, mental, and social well-being for all employees.
• Personal Accident Insurance: worldwide personal accident cover.
• Training Opportunities: access to training initiatives and e-learning resources.
• Shared Incentive Plan: investment opportunity in the Stellantis Group.
• Health Cash Plan: claim a percentage of daily health expenses.
• Paid sick leave upon completion of probationary period.

Role Description:

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of the digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers within the group.

Additional Responsibilities:

• Estimate repair costs and times.
• Resolve concerns when recommending repairs.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and process payments.

A Day in the Life

No two days are the same for a Customer Advisor. We're part of a bigger team while being the face of the department, interacting with everyone in our Aftersales team daily.

We greet customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast-paced and rewarding job, offering the opportunity to develop a career.

Stellantis & You is a premier global automotive manufacturer with a strong portfolio of iconic brands, fostering individual growth and recognising the hard work, flexibility, and commitment of our people.