Customer Advisor

Customer Advisor- Monday to Friday

Location: Belfast
Salary: Starting at £25,983.50 with structured salary progression
Job Type: Permanent, Full Time (37 hours per week)

Working Hours

• Monday to Thursday: 8.30am - 5.00pm
• Friday: 8.30am - 4.30pm
• One late shift per week (Monday to Thursday) finishing at 7.00pm
• Late shift can be taken as a later start or paid as overtime
• No weekend working

Apple Recruitment is delighted to be recruiting on behalf of our valued client due to continued growth and expansion within their Customer Services Team. This is an excellent opportunity to join a highly respected organisation that is committed to delivering exceptional customer service and investing in the ongoing development of its employees.

The Role
As a Customer Advisor, you will play a key part in delivering first-class customer service, acting as the first point of contact for customers across a range of enquiries. Working within a busy and supportive team environment, you will handle telephone and email enquiries, coordinate appointments, maintain accurate records and support the scheduling of maintenance and operational works.

This is a varied role that combines customer service, administration, scheduling and complaint resolution, making it ideal for someone who enjoys working in a fast-paced environment where no two days are the same.

Key Responsibilities

• Handle incoming and outgoing customer calls and email enquiries professionally and efficiently.
• Deliver exceptional customer service while supporting customers with a wide range of requests and enquiries.
• Accurately record customer information and service requests onto company systems.
• Coordinate appointments with customers and operational teams.
• Assist with the planning and scheduling of maintenance and operational works using diary and resource management systems.
• Manage customer complaints in line with company procedures and service standards.
• Process completed documentation, certification and operational records.
• Issue communications relating to planned works and service activities.
• Maintain accurate customer records and ensure data is processed securely and confidentially.
• Provide general administrative support to the wider team.
• Contribute positively to team objectives and maintain high standards of customer care.

Essential Criteria
Education

• Minimum of 5 GCSEs (or equivalent), including English and Maths at Grade C/Grade 4 or above.
• Strong written communication skills.

Experience

Applicants must have either:

• A minimum of 3 years' experience within a contact centre handling high volumes of customer enquiries;

OR

• A minimum of 3 years' experience within a retail or customer-facing environment, dealing with high volumes of customer interactions and compliance requirements.

In addition, candidates must have:

• At least 3 years' administrative experience, including telephone call handling.
• Excellent IT skills.
• Strong organisational and administrative abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent verbal and written communication skills.
• Professional and friendly telephone manner.
• High levels of accuracy and attention to detail.
• Ability to work both independently and as part of a team.
• Ability to remain calm and professional when dealing with challenging situations.

Working Hours

• Monday to Thursday: 8.30am - 5.00pm
• Friday: 8.30am - 4.30pm
• One late shift per week (Monday to Thursday) finishing at 7.00pm
• Late shift can be taken as a later start or paid as overtime
• No weekend working

Salary & Benefits

Salary Progression

• Starting salary: £25,983.50
• Increase to £26,483 following successful completion of 6 months' service
• Increase to £26,983 after 12 months' service
• Annual salary reviews every April
• Overtime opportunities available

Benefits Package

• Company pension scheme with up to 6% employer contribution
• Private medical insurance (subject to qualifying criteria)
• Life assurance cover
• 20 days annual leave plus 11 public holidays
• Additional annual leave linked to length of service
• Comprehensive training and development programme
• Clear opportunities for career progression
• Free staff bus from Belfast City Centre
• Free onsite parking
• Supportive and collaborative working environment

Why Apply?
This is an exciting opportunity to join a growing and well-established organisation that places a strong emphasis on customer service excellence, employee development and long-term career opportunities.
Our client is committed to supporting and investing in their people, providing comprehensive training, structured career progression and a positive team culture. As a result of ongoing growth, they are looking to add another talented Customer Advisor to their successful team.

Interested?

To apply, please submit your CV to Patricia O'Neill at Apple Recruitment or contact us for a confidential discussion.
Please note: As this is a permanent position, applicants must have the unrestricted and permanent right to work in the UK. Candidates requiring current or future sponsorship cannot be considered.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.