Customer Advisor

Your new company
A well-established and highly respected utility organisation is seeking a Customer Advisor to join its busy Customer Services team. This is an excellent opportunity to work within a customer-focused environment that plays a vital role in supporting customers, coordinating essential services, and ensuring high standards of service delivery. The organisation offers a supportive team culture, ongoing training, and excellent long-term career prospects.

Your new role
As a Customer Advisor, you will be the first point of contact for customers, providing professional support via telephone, email, and other communication channels. You'll be responsible for handling customer enquiries, scheduling appointments, maintaining accurate records, and supporting the coordination of field-based operations.Key responsibilities will include:

• Handling inbound and outbound customer enquiries via phone and email.
• Responding to customer requests and service-related issues in a timely and professional manner.
• Recording and updating customer information across internal systems.
• Coordinating appointments and schedules for operational teams.
• Supporting maintenance and service planning activities.
• Processing documentation and maintaining accurate records.
• Managing customer complaints and escalating complex issues where required.
• Providing administrative support to ensure smooth day-to-day operations.
• Working collaboratively with colleagues to deliver exceptional customer service.
• Ensuring compliance with company procedures, service standards, and data protection requirements.

What you'll need to succeed
To be successful in this role, you will have:

• A minimum of 5 GCSEs (or equivalent), including English and Maths.
• At least 3 years' experience in a contact centre, customer service, retail, or other high-volume customer-facing environment.
• Previous administrative experience, including handling calls and managing customer information.
• Excellent communication skills with a professional and friendly telephone manner.
• Strong IT skills and confidence working across multiple systems.
• Excellent organisational skills with the ability to multitask effectively.
• High levels of accuracy and attention to detail.
• The ability to remain calm and professional when working under pressure.
• Experience managing appointments, diary systems, complaint handling, or data processing would be advantageous.

What you'll get in return

• £25,983.50 per annum
• Full-time permanent position.
• 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm Friday, 1 7pm finish per week.
• Based in Belfast (BT3)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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