Customer Advisor

Customer Advisor

Permanent, Full-Time (37 Hours per Week) £25,983.50 Starting Salary + Progression + Excellent Benefits

Apple Recruitment is delighted to be recruiting for a Customer Advisor on behalf of a highly respected organisation in Belfast.

This is an excellent opportunity for an experienced customer service professional to join a supportive and dynamic team in a role that offers genuine career progression, ongoing training and excellent employee benefits.

As a Customer Advisor, you will be the first point of contact for customers, providing a professional, responsive and customer-focused service across phone, email and digital channels. This is a varied and rewarding role where you'll play a key part in supporting customers, coordinating service requests and ensuring a high standard of customer care.

If you enjoy helping people, thrive in a fast-paced environment and take pride in delivering excellent service, we'd love to hear from you.

Working Hours

• Monday to Thursday: 8.30am - 5.00pm
• Friday: 8.30am - 4.30pm
• One late shift per week (Monday to Thursday) finishing at 7.00pm
• Late shift can be taken as a later start or paid as overtime
• No weekend working

The Role

You will be responsible for delivering exceptional customer service while managing a variety of customer enquiries, service requests and administrative tasks.
Working as part of a busy and supportive team, you will ensure customer information is accurately recorded, appointments are coordinated efficiently and all interactions are handled in a professional and timely manner.

Key Responsibilities

• Handle inbound and outbound customer calls, emails and service requests.
• Deliver a professional and inclusive customer experience to all customers.
• Respond appropriately to emergency situations and urgent requests.
• Manage customer complaints and ensure prompt resolution or escalation whererequired.
• Schedule appointments and coordinate work activities with customers andoperational teams.
• Maintain accurate customer records and update information across multiplesystems.
• Process and manage large volumes of customer information and documentation.
• Support project communications and service delivery activities.
• Ensure compliance with data protection and company procedures.
• Provide general administrative support and contribute to team objectives.

What We're Looking For

Essential Criteria

• Minimum of 5 GCSEs (or equivalent) including English and Maths at Grade C/4 orabove.
• Excellent communication and customer service skills.
• Strong IT and data entry skills.
• Excellent attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Professional and friendly telephone manner.
• Ability to remain calm and professional when dealing with challenging situations.

Experience
Either:

• A minimum of 2 years' experience within a high-volume contact centre environment

OR

• A minimum of 3 years' experience within a busy retail, customer service or customer-facing environment involving high levels of customer interaction.

Plus:

• At least 2 years' administrative experience, including call handling and maintaining customer records.

Desirable

• Experience scheduling appointments using diary management systems.
• Experience maintaining and updating large volumes of customer data.
• Experience handling and resolving customer complaints.

Salary & Benefits

• Salary Progression
• Starting Salary: £25,983.50
• Increase to £26,483 after successful completion of 6 months
• Increase to £26,983 after 12 months
• Annual salary reviews every April
• Overtime opportunities available

Benefits Package

• Company pension scheme with up to 6% employer contribution
• Private medical insurance (subject to qualifying criteria)
• Life assurance cover
• 20 days annual leave plus 11 public holidays
• Additional annual leave linked to length of service
• Comprehensive training and development programme
• Clear opportunities for internal progression
• Free staff bus from Belfast City Centre
• Free onsite parking
• Supportive and collaborative working environment

Why Apply?
This is more than just a customer service position. It's an opportunity to join a stable and highly regarded employer that genuinely invests in its people.
You'll receive ongoing training, career development opportunities and the chance to build a long-term career within a supportive organisation that values customer excellence, teamwork and continuous improvement.

Interested?
To apply, please submit your CV to Patricia O'Neill at Apple Recruitment or contact us for a confidential discussion.

Please note: As this is a permanent position, applicants must have the unrestricted and permanent right to work in the UK. Candidates requiring current or future sponsorship cannot be considered.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.