Customer Advisor

Customer Advisor
Belfast, Permanent, 37 Hours per Week Starting Salary £25,983.50 + Progression to £26,983 Within
12 Months
Build a Career with One of Northern Ireland's Leading Employers

Are you passionate about providing outstanding customer service and looking for a role that offers
genuine long-term career prospects?
Apple Recruitment is delighted to be recruiting for a Customer Advisor on behalf of a highly
respected and award-winning organisation employing over 2,500 people across Northern Ireland.
Renowned for its commitment to employee development, job security, and excellent workplace
culture, this is an opportunity to join a company where people build lasting careers.
If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering
excellent customer experiences, we'd love to hear from you.

What You'll Be Doing
As a key member of the Customer Services team, you'll be the first point of contact for customers,
ensuring every enquiry is handled professionally and efficiently.

Your responsibilities will include:

• Managing customer enquiries via telephone and email
• Coordinating appointments with customers and field operatives
• Scheduling maintenance and service-related work
• Responding to urgent and emergency customer situations
• Handling customer complaints and ensuring timely resolution
• Maintaining accurate customer records and updating company systems
• Processing documentation, certifications, and service records
• Supporting network development and project communications
• Providing general administrative support to the wider team

This varied role offers the opportunity to develop a broad range of customer service, administration,
and coordination skills while working with multiple departments across the business.

What's in It for You?
Salary Progression

• £25,983.50 starting salary
• £26,483 after successful completion of 6 months
• £26,983 after 12 months
• Annual salary review every April
• Paid overtime opportunities available

Excellent Benefits

• Company pension scheme with up to 6% employer match from day one
• Private medical insurance (subject to qualifying criteria)
• Life assurance cover
• 20 days annual leave plus 11 statutory holidays
• Enhanced annual leave entitlement with service

Additional Perks

• Free staff bus from Belfast City Centre
• Free onsite parking
• Comprehensive training and development
• Clear internal progression opportunities
• Supportive and collaborative team culture

Working Hours

• Monday to Thursday: 8:30am to 5:00pm
• Friday: 8:30am to 4:30pm
• One late shift per week (Monday to Thursday, finishing at 7:00pm)
• No weekend working

What We're Looking For

• Minimum of 5 GCSEs (or equivalent) including English and Maths at Grade C or above
• At least 2 years' experience within a high-volume contact centre environment

OR

• At least 3 years' experience within a busy retail or customer-facing role managing high levels of customer interaction
• A minimum of 2 years' administrative experience, including call handling

As well as:

• Strong IT and data entry skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritise competing demands
• Strong attention to detail and accuracy
• Ability to remain calm and professional under pressure
• Ability to work independently and as part of a team
• Full right to work in the UK

Why Join This Organisation?
This is more than just a customer service role. It's an opportunity to join a stable, highly respected
employer that invests in its people and offers genuine career progression. You'll receive ongoing
support, professional development, and exposure to a wide range of business functions while
working in a team that values collaboration, customer excellence, and continuous improvement.
Apply Today
To apply, please send your CV to Patricia at Apple Recruitment via the link below.

Even if this particular opportunity isn't quite right for you, we'd still be delighted to discuss other
roles that may suit your experience and career aspirations.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple
Recruitment is an Equal Opportunities Employer.