Customer Advisor

Customer Advisor

Chat with customers over the phone and via email while helping them in the manner you would like to be helped. Take ownership of their needs and find solutions no matter what.

What we're looking for

We need someone who can work in a fast paced and ever changing environment, think on their feet, and have the confidence to be empowered and make their own decisions. They should be a team player who can own customer queries end to end and help drive continuous improvement.

How we work

You'll work at our Leicester Water Centre, in a team of 12, 37 hours a week, with shifts between 8:00am and 6:00pm Monday to Friday, starting 28 September 2026. You'll attend a 4 week training programme, Monday to Friday 9:00am 5:00pm.

Benefits

• Salary of £27,495.68 with annual pay increases
• 25 days holiday + bank holidays, with ability to buy/sell up to 5 days per year
• Annual bonus scheme up to £1,500 (subject to eligibility)
• Family-friendly policies (fully paid maternity and adoption leave)
• Leading pension scheme - double your contribution up to 15% when you contribute 7.5%
• ShareSave subscription to Severn Trent plc shares at a discount
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year