Customer Advisor

Role Description

Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award.

Responsibilities

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers to the group.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.

A Day in the Life

No two days are the same for a Customer Advisor. We're part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.

We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.

Benefits

We offer a diverse range of benefits to support your personal well being:

• Company car scheme - up to two vehicles.
• Employer pension contribution up to 7%.
• Annual leave - 22 days, increasing to 26 with continued service, plus bank holidays.
• Exclusive retail discounts through our Rewards Apps.
• Enhanced maternity, paternity, and adoption leave.
• Employee Assistance Programme.