Customer Advisor

Employer Overview

This established organisation operates within a fast-moving and highly regulated sector, delivering specialist support services to customers nationwide. With a strong emphasis on service quality, operational excellence, and customer care, the business offers a collaborative working environment focused on efficiency, professionalism, and continuous improvement.

Customer Advisor

An exciting opportunity has arisen for a Customer Advisor to join a growing team based near Banbury. This role is ideal for a customer-focused professional who enjoys helping people, managing queries, and working in a busy administrative environment.

Acting as the first point of contact for customers, you will support with enquiries, order processing, and general customer service tasks via phone and email. The successful candidate will be organised, adaptable, and confident in handling sensitive information while maintaining high standards of professionalism and accuracy within a regulated healthcare setting.

Duties & Responsibilities

• Handle customer orders and general enquiries via telephone and email
• Process orders accurately while maintaining compliant records using internal systems
• Support customers with product availability queries and escalating issues to relevant departments when required
• Work collaboratively with departments to resolve customer issues efficiently
• Follow standard operating procedures (SOPs) and maintain company standards at all times
• Identify opportunities to support product growth and enhance customer experience
• Participate in team meetings, training sessions, and company initiatives
• Maintain high standards of health & safety, security, communication, and day-to-day administration

Education & Skills Required

• Previous experience within a customer-facing or customer service role
• Excellent communication skills with a professional and confident telephone manner
• Strong organisational skills with excellent attention to detail
• Comfortable using computer systems and handling administrative tasks accurately
• Ability to manage sensitive information with discretion and professionalism
• Flexible approach to working hours, including weekend rota shifts
• Own transport required due to the office location
• Previous experience within regulated environments would be advantageous

Additional Information

• Monday - Sunday, rotational shifts (1 weekend day every other weekend), 9am-5pm
• Free onsite parking
• Pension Scheme
• Company events
• Healthcare plans