Customer Advisor

Role: Customer Advisor - Driving School
Location: Cardiff - Dynamic Working
Salary: £24,060
Shift Pattern: Monday-Friday 9am-5pm
Full Time/Permanent

At the AA Driving School & BSM,you'llput the customer at the focus of everything you do.We'reon the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey.We'relooking for strong customer service advisors, ideally with a history of dealing with customers viadifferent contact methods such as webchat and telephony.You'llbe part ofa great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm so your weekends are your own!

Responsibilities

• Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
• Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
• Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
• Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
• Service Excellence & Product Knowledge: Deliver high-quality service, promote self-serve options, stay informed on products, andmaintainprofessionalism during busy periods.

What'sin it for me?

• We'realways looking to recognise and reward our employees for the work they do. As a valued member of The AA team,you'llhave access to a range of benefits including:
• Diverselearning and developmentopportunities to support you toprogress in your career
• 23 days annual leave, increasing to 25 days after 5 years' service,plus 8 bank holidays
• Ability topurchaseextra holidays
• FreeAA breakdown membershipafter you start your employment
• Discounts on AA productsincluding car and home insurance
• Employee discount schemethat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksavepensionscheme with up to7% employer contribution