Customer Advice and Support Worker - Front Door Team -

Job Description

Middlesbrough Borough Council is seeking a Customer Advice and Support Worker to join its Front Door Team, part of a dedicated multi-disciplinary service covering homelessness, housing, and domestic abuse.

Responsibilities

• Act as the central hub for initial triage, assessment, and short-term case oversight for service users with complex and overlapping support needs.
• Provide face-to-face support at drop in sessions, and handle telephone and email enquiries.
• Carry out triage to assess priority at the first point of contact.
• Support the Housing Solutions Team with information gathering, arranging appointments and interpreters, and maintaining accurate manual and computerised records.
• Perform general clerical and administrative duties, including minute taking, processing orders and payments, temporary accommodation administration, and managing housing register enquiries.
• Contribute to partnership working with external agencies and support out of hours provision.
• Operate on a rota system across multiple locations within a blended working arrangement.

Qualifications & Requirements

• Social Care Unqualified post; a formal social work qualification is not required.
• Experience in housing, homelessness, or front line support services is desirable.
• Confident working with complex needs.
• Good communication and computer skills.

Location & Salary

Rate: £16.72 per hour. Based at Fountain Court, Middlesbrough, TS1 9FT. Start date: 29 June 2026. Sourced via Comensura.

If you have experience in housing, homelessness, or front line support services and are confident working with complex needs, please get in touch today.