Customer Accounts Analyst

policyCustomer Accounts Analyst page is loaded Customer Accounts Analystlocations: Chipping Sodburytime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 30, 2026 (30+ days left to apply)job requisition id: JRThe Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence. The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts. Customer Accounts Analyst Heidelberg Materials UK - Shared Service Centre (SSC) Location: Chipping SodburyThe Heidelberg Materials UK Shared Service Centre (SSC) plays a vital role in supporting the wider business through high quality administrative services and a strong focus on customer excellence. We work collaboratively, efficiently, and with a commitment to delivering consistently high standards across all service areas. The Opportunity Our Customer Accounts (CA) department is central to safeguarding business revenue and ensuring an exceptional experience for our customers. We are now looking for a detail driven Customer Accounts Analyst to join our high performing team.This is an excellent opportunity for someone who enjoys problem solving, working with data, and communicating with customers to achieve real business impact. What You'll Be Doing As a Customer Accounts Analyst, you will be responsible for the effective management of customer accounts, including: Conducting risk analysis and setting appropriate customer credit limits Managing and collecting accounts receivable to reduce aged debt Analysing financial data to identify trends, risks, and improvement opportunities Proactively managing all aspects of customer accounts to ensure accuracy and compliance Building strong relationships with internal stakeholders and external customers Supporting continuous improvement initiatives within the SSC What We're Looking For Experience within credit control, accounts receivable, financial analysis, or a related field Strong analytical skills and confidence interpreting financial data Excellent communication and relationship building abilities A proactive, organised approach with strong attention to detail Ability to work effectively in a fast paced, team focused environment Proficiency in Microsoft Excel and financial systems (SAP experience is an advantage) What We Offer A supportive, collaborative working environment Opportunities for training, development, and career progression Competitive salary and benefits package The chance to contribute to a well respected industry leader Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including:Armed Forces Covenant (Gold) Disability Confident 5% Club (Platinum) Mates in Mind Clear Assured STEM Ambassador MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunitiesIf you're motivated by data, driven to make an impact, and committed to delivering outstanding customer service, we'd love to hear from you.At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.