Customer Account Manager

CDM Recruitment is recruiting a Customer Account Manager for a successful and established business in Dublin. This is a high-volume inbound customer service and order-processing position offering long-term stability, training and development within a supportive office-based team. Key Responsibilities Handle a high volume of inbound customer calls and email enquiries. Process customer orders and specifications accurately. Build professional relationships with customers and provide a high standard of service. Resolve queries proactively and identify appropriate solutions. Maintain accurate customer and order data. Prioritise tasks effectively in a fast-paced environment. What We're Looking For Previous customer service, customer sales or high-volume inbound call experience. Excellent telephone and written communication skills. Strong data-input accuracy and computer literacy. Good organisation, time management and prioritisation. A genuine customer-focused approach. Cable/electrical experience is advantageous but relevant transferable experience will be considered. Package & Benefits 38.75 hours per week, Monday-Friday with no weekends. Full-time, office-based position. 22 days' annual leave plus Irish public holidays, increasing to 25 days with service. Life assurance, discretionary quarterly bonus, Christmas savings scheme, social events and free on-site parking. The Opportunity This is an opportunity to join a long-established, market-leading business with a strong reputation, structured training and genuine long-term career prospects