Customer Account Manager

Responsibilities

• Provide proactive support and service to an assigned portfolio of small to medium sized clients via telephone or email.
• Account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship.
• Sell a full range of merchant processing products and services.
• Act as the escalation point for both internal and external client issues.

Qualifications

• Basic: Bachelor's degree, or equivalent work experience.
• Typically less than two years of client management experience.
• Emerging relationship building and selling skills.
• Ability to analyze information received from various sources and synthesize into reports, presentations and proposals.
• Strong problem solving skills.
• Strong organization and project management skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Proven customer service/relations skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Effective presentation, interpersonal, verbal and written communication skills.

Benefits

U.S. Bank offers a market competitive compensation package including salary, performance based incentives, and benefits focused on financial well being, health and wellness. Career development opportunities and a supportive, inclusive culture are also part of the total rewards.