Custody Administration Assistant

Job Title: Custody Administrator Assistant

Location: HMP Forest Bank

Support safe, secure and efficient custodial operations.

We are seeking a reliable and detail focused Custody Administrator Assistant to join the Custody Administration Team at HMP Forest Bank. This role plays a key part in supporting the day to day running of the prison by delivering high quality administrative services to custodial and operational teams.

Working as part of a busy, multi tasked environment, you will help ensure resident records are accurately maintained, securely stored, and managed in line with information governance requirements.

Key responsibilities

• Providing general administrative support, including preparation and maintenance of files
• Managing filing systems, archiving, retention and secure destruction of resident records
• Handling telephone, face to face and written enquiries professionally
• Managing incoming post and correspondence with internal and external stakeholders
• Supporting the wider administration team with ad hoc duties as required

About you

You will have strong administrative experience, sound IT skills (particularly Microsoft Word and Excel), and a good eye for detail. Organised and calm under pressure, you'll communicate effectively, handle sensitive information with discretion, and demonstrate a commitment to accuracy, professionalism and personal development.

If you enjoy working as part of a supportive team and want to contribute to the smooth and secure running of a custodial environment, we'd be keen to hear from you.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.