CSU Advisor- NIHE

Job Description

MPA Recruitment Ballymena is recruiting on behalf of the Northern Ireland Housing Executive for a Customer Service Advisor to join their busy Customer Services Unit.

You will provide a high standard of customer service by telephone, online and face to face, assisting customers with housing enquiries, recording repairs and ensuring issues are resolved efficiently.

Key Duties

• Handle customer enquiries via phone, email, web and public counter.
• Accurately diagnose and record repair requests.
• Use IT systems to record and manage customer information.
• Book grounds maintenance inspections and repairs.
• Escalate issues where required.
• Support the team in delivering excellent customer service.

Essential Criteria

Applicants must have either:

• 5 GCSEs (or equivalent) and 2 years' customer service/administrative experience

OR

• 3 years' experience in a customer advisor role with evidence of ongoing learning and development.

You must also have:

• Experience dealing directly with customers.
• Experience working in a challenging customer service environment.
• Good IT skills including Word, Excel and Outlook.

Hours & Pay

Shift Pattern

• Week 1: Monday, Tuesday, Wednesday & Sunday
• Week 2: Thursday, Friday & Saturday

Shift Times

• Between 8:45am and 11:00pm

Pay and Benefits

• £13.69 per hour
• Weekly pay
• Holiday fund
• Overtime available
• Double time on Bank Holidays

Access NI: Basic Access NI check required (£16).