Cross Channel Senior Account Manager

LOCATION: Hybrid-working; Tuesdays & Thursdays in our London office

What does the role involve?

• Work hand in hand with the Account Director and assume a principal role in the development of account/campaign strategies to enable future growth of accounts.
• Take responsibility for project management of Paid Search activity and coordinate tasks between team members to deliver projects on time and to required standard.
• Be the primary point of contact for the Client and coordinate all client communications: meetings, calls, workshops etc.
• Assume responsibility for development of team Account Managers & Account Executives.
• Cross-sell and up-sell business internal and industry tools & technologies.
• Develop strong media owner relationships; ensuring clients are first to market with relevant beta trials.
• Keep Account Director abreast of all client activity, communication and developments.
• Adhere to deadlines given by Client/Account Director.
• Effectively manage any external/internal queries/issues on Account.
• Co-ordinate relationship and work load between team members.
• Take responsibility for the strategy and team coordination required to achieve client KPI targets.
• Oversee ad copy strategy & optimisation.
• Oversee keyword selection and optimisation strategy.
• Oversee tracking, trafficking and bid management through appropriate tools.
• Proactively innovate and drive new channels and initiatives to encourage profitable growth.
• Maintain communication with Finance, Strategy and Technical and Data Insight teams.
• Ensure that all company financial processes and deadlines put in place are adhered to, and that all work is produced to a high degree of accuracy.
• Monitor delivery of client campaigns to ensure accuracy of delivery.
• Assume lead responsibility for future planning and forecasting at a campaign and account level.
• Responsible for ensuring all weekly, monthly & ad hoc reports for the Client are produced in a timely and accurate manner.
• Ensure the team performs daily ad checks on competitor activity and reported to the client.
• Regularly relay latest Search & Industry related data to the client and internally.

Clients

• Establish and develop Client relations at a senior level.
• Organise & attend client meetings, chairing discussions and providing informative account insight to grow the account and gain competitive advantage.
• Coordinate all presentation materials for Client meetings and conference calls.
• Reply to all Client correspondence as priority or delegating this to others in the team as necessary.

What are we looking for?

• University Degree (or international equivalent).
• Three years online experience minimum within a biddable media role.
• Performance biddable media experience
• Fluent written and spoken English.
• Proven record of managing accounts with multiple stakeholders.
• Excellent time management, numeracy skills and attention to detail
• Maths Qualification (GCSE, A Level or international equivalent) desirable, along with evidence of mathematical competency.
• Agency, Media Owner or Client Side experience essential.
• Proficient in MS Office, including Excel, Word and PowerPoint.