Crosby based Logistics company looking for a Customer Service Manager

A growing local logistics company based in Crosby is looking for a Customer Service Manager to join their expanding team.

Davies Express Ltd, a rapidly growing Liverpool based logistics and same day delivery provider, supports businesses across the North West and throughout the UK. The company specialises in same day courier, next day delivery and freight solutions, helping businesses move goods quickly and reliably when timing matters most.

As the company continues to expand, they are now looking for an organised, proactive and solutions focused Customer Service Manager to help ensure operations run smoothly while delivering exceptional customer service.

This role sits at the heart of the business, acting as the key link between customers, drivers, operations and the leadership team.

The Role

This is a fast paced position where no two days are the same. The successful candidate will manage customer enquiries, delivery bookings and operational queries while maintaining a high standard of service. You will also play an important role in keeping internal systems organised, resolving delivery issues quickly and helping the business maintain strong relationships with its customers.

Key Responsibilities

• Managing day to day customer enquiries and delivery bookings
• Communicating with drivers and operations teams to ensure smooth deliveries
• Handling customer queries, updates and issue resolution
• Preparing quotes and supporting the sales team with customer requests
• Ensuring proof of deliveries and documentation are accurately recorded
• Maintaining organised internal systems and job records
• Overseeing invoicing to clients with the correct booking details and payment terms
• Identifying opportunities to improve processes and customer experience
• Supporting the wider team in a busy logistics environment

What They're Looking For

• Highly organised with strong attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Excellent communication skills with a strong customer focus
• Calm and solutions focused under pressure
• Strong IT skills and confidence using digital systems
• Flexible attitude and willingness to learn new processes

Desirable (but not essential)

• Experience in logistics, courier or transport industries
• Experience using CRM or operational systems
• Quoting or customer account management experience

Full training will be provided for the right candidate.

Why Join Davies Express?

Davies Express is an independent logistics company with big ambitions. This role offers the opportunity to become a key part of a business that is expanding quickly and investing in its systems, people and operations.

You will be joining a supportive team where your ideas and initiative will be valued.